Privacy Policy

Last updated: March 22, 2026

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and the Ludo Rush mobile application (“Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1. Who we are

The Services are operated by the Ludo Rush team (“we”, “us”). For privacy requests, contact: support@ludorush.in.

2. Information we collect

Depending on how you use the Services, we may collect:

• Account information: name, mobile number, email (if provided), username, and authentication details.
• Profile & gameplay data: match history, scores, rankings, in-app preferences, and support messages.
• Device & technical data: device type, operating system version, app version, IP address, approximate location (e.g., region), crash logs, and diagnostics.
• Payment & wallet data: transaction references, payout status, and verification details required to process withdrawals (as applicable).
• Communications: messages you send to support channels (including email/Telegram, if used).

3. How we use information

We use information to:

• Provide, operate, and improve the Services (including matchmaking, security, and fraud prevention).
• Verify eligibility, including age restrictions and region restrictions.
• Process payments, wallets, and withdrawals in line with applicable policies.
• Measure marketing performance and website analytics (see Section 5).
• Comply with law, enforce our Terms, and respond to lawful requests.

4. Legal bases (where applicable)

Depending on your region, we may rely on consent, performance of a contract, legitimate interests (such as security and service improvement), or legal obligation.

5. Cookies, pixels, and analytics

Our website may use cookies and similar technologies. We also use third-party tools that may set or read cookies, including:

• Meta (Facebook) Pixel: used for advertising measurement and optimization.
• Google Analytics (gtag): used to understand website usage.
• Google Tag Manager: used to manage tags and measurement scripts.

You can control cookies through your browser settings. Some features may not work if cookies are disabled.

6. Sharing of information

We may share information with:

• Service providers who help us host, analyze, secure, support payments, or communicate with users.
• Advertising/measurement partners (such as Meta and Google) as described above.
• Authorities when required by law or to protect rights, safety, and security.

We do not sell personal information as a traditional “sale” of data. Where required, we honor opt-out rights provided by law.

7. Data retention

We retain information as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure.

9. Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact support@ludorush.in. We may need to verify your identity before responding.

10. Children

The Services are intended for adults 18+ only. We do not knowingly collect personal information from children.

11. International transfers

If information is processed across borders, we take steps designed to ensure appropriate safeguards consistent with applicable law.

12. Changes

We may update this Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

13. Contact

Questions about this Policy: support@ludorush.in