Refund Policy

Last updated: March 22, 2026

This Refund Policy explains how we handle refund requests related to payments and wallet activity for Ludo Rush (“Services”). This Policy works together with our Terms & Conditions and any in-app rules shown at the time of purchase or entry.

1. General principle

Many purchases related to digital gameplay, entries, or in-app balances may be non-refundable once delivered or consumed, except where required by law or as stated below.

2. When a refund may be considered

We may review refund requests in limited cases, such as:

• Duplicate charges for the same transaction.
• Technical errors where you were charged but did not receive the credited amount or entitlement, verified by our systems.
• Unauthorized transactions, subject to investigation and evidence.

3. Withdrawals vs refunds

Wallet withdrawals (if available) are not “refunds” of purchases in most cases. Withdrawals are processed subject to verification, anti-fraud checks, and compliance requirements described in-app.

4. Chargebacks

Initiating a chargeback or payment dispute may result in account review, suspension, or reversal of related credits as permitted by policy. Please contact support before disputing charges so we can help resolve the issue.

5. How to request help

Email support@ludorush.in with:

• Registered mobile number / user ID
• Date and approximate time
• Transaction reference / screenshot (if available)
• A short description of the issue

6. Timelines

Review timelines depend on payment partners and verification needs. We aim to respond to legitimate requests within a reasonable period.

7. Changes

We may update this Policy. The updated version will be posted here with a revised “Last updated” date.